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We began administering Commuter Benefits as an employer-paid benefit in 1996 and when the IRS passed regulations under IRC 132 in 1998, we began administering the Commuter Benefits as an employee-paid pre-tax benefit in 1998. Our full Commuter Benefit administrative services include:
  • Offering voucher & transit pass distribution, debit card and cash reimbursements
  • Daily claim reimbursements via check or direct deposit
  • Ability to fax and / or mail all claim submissions
  • Online system and a toll-free IVR line to access balance and claim information
  • A bilingual call center fully-staffed with helpful representatives

Our Commuter Benefit Process

  • Upon assignment of EBS as your Commuter Benefit Administrator, an Implementation Specialist is assigned to the account. The Specialist will be responsible for setting-up the account in its entirety. Once the account is completely set-up, a conference call will be scheduled to introduce you to your EBS team.

  • A participant census including elections is requested, preferably 30-days prior to the takeover date. If the takeover is mid-plan year, we would also need each participant’s account balance. EBS is able to obtain this information through the client or by communicating with the former administrator directly.

  • If the debit card option is chosen, funds are loaded onto the card on a monthly basis by the first of each month (this would be the same process if the Transit Pass method is chosen). If vouchers are the method chosen, the participants chose their denominations and they are sent to their homes each month by the 1st of the month. With cash reimbursement, participants are sent funds either via direct deposit or paper check for the amount of their received claim not to exceed the monthly IRS limit.

  • All plan participants will receive a packet from EBS containing a welcome letter, claim form, direct deposit form, frequently asked questions, listing of eligible expenses, instructions for obtaining access to our online system and Take Care card information (if you choose the debit card option site ). All documents are customizable by the client. These packets can be sent directly to the participants by EBS or given to the client for distribution to their participating employees.

  • If an employee is enrolled in both Transit and Parking and the debit card option has been chosen, they will receive one debit card loaded with the elections of both accounts. The card is coded to know which account to deduct the funds for the expense.


PO Box 11657
Pleasanton, CA 94588
Employees / Members 888.327.2770
Employers/ Brokers 800.229.7683